Sartor & Associates Inc.

Guelph Community Health Centre - Executive Director

Guelph CHC actively works with the community to provide flexible and responsive programs and services. We are committed to working with and meeting the needs of people with complex health issues, many of whom find it hard to access the services and supports they need. 


Reduce health inequities by providing inter-professional primary health services and community programs, focused on our priority populations, in collaboration with community partners.


Guelph CHC will be a leader in engaging the community to eliminate or reduce barriers to health and well-being resulting in improved health outcomes for all. 



  • Innovation
  • Excellence
  • Accountability
  • Accessibility
  • Healthy Communities
  • Sustainability
  • Person-Centered




  • Lead the CHC through the Patients First transition
  • Manage implementation of the new Early Years framework
  • Lead implementation of the CHC’s 2016-2019 strategy map
  • Manage and support the staff through new leadership
  • Strengthen and sustain relationships with key government funders, in particular the Waterloo-Wellington LHIN, the Ministry of Education and the County of Wellington
  • Continue to build and strengthen the senior management team
  • Address increased program coordination and support requirements, notably the need for additional clinical support to ensure the organization can effectively build capacity to meet client complexity and panel size requirements
  • Manage the transition to a new electronic medical record to replace Nightingale On Demand (NOD)
  • There are strong programs and program management in place. There are excellent internal dynamics, with staff staying for long periods and being genuinely supportive of the organization and its mission. There are also strong partnerships with local businesses, community agencies, other Community Health Centres and government funders.



Reports to:
  • The Board of Director
Direct Reports:
  • Director, Programs and Services
  • Director of Finance and Administration
  • Communications Lead
  • Health Planners (2)
  • Executive Assistant
Indirect Reports:
  • Approximately 70 full-time and part-time functional and program staff plus 30 hourly workers
Key Working Relationships
  • Management Team (Directors and Managers)
  • Board and Board Committees
  • Community partners and organizations
  • Government contacts and funders
  • Colleagues in related social service and community health organizations


Executive Leadership
  • Provides assistance to the Board as it develops the Guelph CHC’s vision, mission, values and strategic goals
  • Provides assistance to the Board as it monitors performance indicators set out in accountability agreements with government Ministries e.g. MSAA
  • Working with the management team and other staff, establishes short-and long-term goals to direct the continual growth and development of the health centre in services, programs, staff, facilities and budget allocation
  • Establishes and implements the Strategic Plan in the daily operations of the organization through sound and progressive operational plans. Oversees the evaluation of the Plan implementation and management
  • Ensures that the Guelph CHC’s mission and vision are communicated both internally and externally
  • Provides inspirational and strategic leadership to the management team and ensures communication to and engagement of the entire organization
  • Monitors changing trends and conditions in the community  as well as government priorities and policies and assists the Board in making changes to health centre mission and vision, as well as board policies and plans
  • Oversees program and service evaluation and development of continuous quality improvement systems
  • Ensures a culture of excellence and best practices in all aspects of the Guelph CHC programs, centres and operations
  • Working closely with the management team to identify, analyse, and problem solve situations that impact or may affect the organization’s ability to achieve its goals
Operational Planning and Management
  • Ensures that operations and activities are carried out in compliance with government laws and Board policies while meeting organizational goals and objectives
  • Ensures that operations meet accreditation standards established by the Canadian Centre for Accreditation
  • Maintains an efficient and effective operation of the organization through the management team, ensuring responsibility, accountability and functional coverage of all major aspects of the organization
  • Ensures systems are developed and refined to meet organizational needs and functions that are person-centred
  • Ensures the Board is apprised of all risk management issues and other key issues that may impact the organization
  • Reports regularly to the Board, ensuring that it has all necessary information to meet their governance responsibilities
  • Oversees the development of data collection and retrieval systems and ensures regular reports are provided to internal and external users and funders for program evaluation
  • Oversees the systematic maintenance and confidentiality of records and files
  • Ensures the safety, security and good condition of buildings owned and/or rented by the Guelph CHC
  • Ensures the proper policies, procedures, control documentation and reports are in place for staff, clients, volunteers and tenants
Financial Management
  • With the management team, sets budgets and ensures budgetary controls, ongoing monitoring and analysis are completed
  • Oversees policy recommendations and ensures timely decisions regarding the budget
  • Provides financial statements and analysis to the Board on a monthly/quarterly basis
  • Ensures statements and reports are prepared for auditing purposes
  • Ensures that the Board receives regular financial reports and updates
Communications and Public Relations
  • Ensures a strong public image is maintained. Promotes the organization and its programs to external stakeholders to keep them informed of the work being done by the organization
  • Serves as spokesperson and Guelph CHC ambassador representing the organization in the community and with the media
  • Represents the organization on various community/city-wide committees
  • Actively maintains and fosters positive community relations, responds to concerns and complaints, and provides information and support to community organizations, government and media
  • Ensures systems are in place for timely and appropriate flow of information from the community to the management team, related staff and Board (community engagement)
Human Resources and Board and Volunteer Management
  • Oversees organization wide human resource planning in order to meet operational needs
  • Oversees the development and implementation of all HR policies, procedures and programs, ensuring equity, cost effectiveness and compliance with applicable legislation are in place
  • Supports the maintenance of participatory management and positive employee relations and quality of working life at the Guelph CHC
  • Supports motivation of employees through establishment of measurable goals and key performance indicators
  • Hires, oversees, and ensures the accountability of all Directors (management) and provides performance evaluations based on established goals and objectives
  • Provides indirect supervision of all staff
  • Recommends professional development for management
  • Organizes appropriate Board and committee training, development and orientation (largely delegated)
  • Provides advocacy and advocacy leadership to the management team and Board
  • Participates in relevant meetings, presentations and related activities in the community
  • Oversees the preparation of briefs and correspondence to government and other relevant constituencies on major issues of concern
Health and Safety
  • Oversees and ensures compliance with all aspects of the Occupational Health and Safety Act
  • Ensure the physical structure and equipment of Guelph CHC is sound and safety is maintained 
  • Ensures that initiatives are in place that support employees' psychological health and safety 
  • Ensures that efforts are made to meet standards set out in the Accessibility for Ontarions with Disabiliities Act (AODA)
Partnership Development/Community Engagement
  • Provides leadership to the management team and Board in establishing the partnerships, alliances and networks necessary to successfully deliver on expected results
  • Engages key community stakeholders to build support for plans and actions focused on the social determinants of health in a manner consistent with the centre's mission, vision and values


Professional Competencies
  • Masters degree in Health Administration, Business or Public Administration or the equivalent
  • Ideally eight years of progressive management experience, preferably in the community health/social service sector
  • Knowledge of the community health centre model of care 
  • Experience working with people who experience barriers to service including those from diverse cultures and socio-economic backgrounds.
  • Sound knowledge of the social determinants of health
  • Experience working in a values-based organization
  • Experience leading a combined interdisciplinary professional and community-based services team
  • Experience leading a management team
Technical Competencies
  • Ability to facilitate participatory decision making
  • Ability to determine and direct the organization towards organizational priorities
  • Provide inspirational and strategic leadership to staff
  • Motivates management, staff and Board to work in a team-oriented environment
  • Assesses systems and develop structures to accomplish goals
  • Experience working with a policy governance Board, preferably one that follows the Carver model
  • Has a clear understanding of trends and issues impacting organizational goals
  • Sound knowledge of change management
  • Knowledge of best business practices in operations, finance, and human resource management
  • Experience in strategic and operational planning
  • Experience in program monitoring and evaluation
  • Promotes the organization to external stakeholders at the executive level
  • Demonstrated leadership and advocacy skills in working with government departments
  • Ability to build mutually beneficial relationships and networks between internal staff teams and external partners and funders to support organization’s goals
  • Capacity to lead the management team to plan, implement and evaluate strategy
  • Demonstrated knowledge of legislation affecting community health services
Behavioural Competencies and Working Style
  • Ability to provide motivational, enthusiastic leadership
  • Demonstrated ability to lead inclusive, participatory teams
  • Demonstrated experience responding to and working with external stakeholders
  • Ability to impact and influence change
  • A strategic and visionary thinker
  • Natural relationship builder and networker
  • Highly developed interpersonal and communication skills
  • Demonstrates diplomacy and tact and respect when working with others
  • Demonstrates initiative and identifies opportunities for improvement
  • High level of organizational ability
  • Passionate believer in community health care and the role of the social determinants of health
  • Ability to multitask and manage shifting priorities

To explore this opportunity further, please contact Larry Sartor at 416-464-6856; email your resume in confidence to and